Shipping policy

🚚 Shipping Policy

Last Updated: 21/10/25

At PersonalisedFloorMats.co.uk, every mat is made to order in our UK workshop. We take pride in ensuring each item is produced, packaged, and shipped with care.

Production Time

All personalised mats are printed and finished in-house. Please allow 3–5 working days for production before dispatch. During busy periods, this may extend slightly — but we always do our best to get your order out as quickly as possible.

Shipping Rates

• Standard UK Delivery: £7.99
  Sent via national courier (DPD, Parcelforce, or Evri).
  Estimated delivery time: 1–3 working days after dispatch.

Delivery Guarantee

We always use trusted courier partners; however, please note that delivery times are not guaranteed once your order has left our premises. Couriers can occasionally experience delays that are outside our control.

If your delivery takes longer than expected, please get in touch with us — we’ll assist in tracking and resolving it as quickly as possible.

Tracking Information

Once your order has been dispatched, you’ll receive a tracking number via email or SMS. This will allow you to follow your parcel directly with the courier.

Damaged or Lost Parcels

If your item arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date. We’ll investigate the issue with the courier and arrange a replacement where appropriate.

International Shipping

Currently, we ship within the UK only. For large trade or international orders, please contact us directly at sales@personalisedfloormats.co.uk for a custom quote.